Terms & Conditions

1. Introduction

Welcome to icedoutsupply. By accessing or using our website and services, you agree to be bound by these Terms and Conditions. Please read them carefully before making any purchase. If you do not agree with any part of these terms, you must not use our services.

2. All Sales Are Final – No Refunds

Due to the nature of our products and to maintain the integrity of our inventory, we operate under a strict no-refund policy. Once an order is placed and payment is processed, the sale is considered final and cannot be reversed.

We strongly encourage all customers to review product details, measurements, and our size guide thoroughly before completing their purchase. By placing an order, you acknowledge and accept this policy.

3. Size Selection & Size Guide

Customers are solely responsible for selecting the correct size when placing an order. We provide detailed size guides for all applicable products, and it is your responsibility to consult these guides before making a purchase.

Incorrect size selection does not qualify for an exchange or refund. If you are uncertain about your size, we recommend:

• Reviewing our size guide carefully
• Measuring yourself according to the guide instructions
• Comparing measurements with items you currently own
• Contacting our customer support for guidance before ordering

4. Exchanges

Exchanges are not offered as a standard service. In exceptional circumstances, such as receiving a damaged or defective item, please contact our customer support within 48 hours of delivery with photographic evidence. We will review each case individually and determine the appropriate resolution at our sole discretion.

5. Order Accuracy

Please ensure all information provided during checkout is accurate, including your shipping address, contact details, and selected product options. icedoutsupply is not responsible for orders shipped to incorrect addresses due to customer error, and such orders will not be eligible for reshipment or refund.

6. Shipping & Delivery

Shipping times are estimates and may vary depending on your location and external factors beyond our control. icedoutsupply is not liable for delays caused by shipping carriers, customs, weather conditions, or other unforeseen circumstances.

Once an order has been shipped, risk of loss and title for the items transfers to you. We are not responsible for packages that are lost, stolen, or damaged after delivery confirmation by the carrier.

7. Product Information & Availability

We strive to display product images and descriptions as accurately as possible. However, actual colors may vary slightly due to monitor settings and lighting conditions in photography. Minor variations in appearance do not constitute grounds for a return or refund.

Product availability is subject to change without notice. We reserve the right to limit quantities, cancel orders, or discontinue products at any time.

8. Payment & Pricing

All prices are displayed in CAD and are subject to change without prior notice. Payment must be completed at the time of purchase using one of our accepted payment methods. We use Stripe for secure payment processing.

You are responsible for any applicable taxes, duties, or customs fees that may be imposed on your order based on your shipping location.

9. Intellectual Property

All content on this website, including but not limited to images, text, logos, and graphics, is the property of icedoutsupply or its content suppliers and is protected by copyright and trademark laws. Unauthorized use, reproduction, or distribution of this content is strictly prohibited.

10. Limitation of Liability

To the maximum extent permitted by law, icedoutsupply shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products. Our total liability for any claim shall not exceed the amount paid by you for the specific product giving rise to the claim.

11. Privacy

Your privacy is important to us. Personal information collected during your purchase is used solely for order processing, shipping, and customer service purposes. We do not sell or share your personal information with third parties for marketing purposes.

12. Modifications to Terms

icedoutsupply reserves the right to update or modify these Terms and Conditions at any time without prior notice. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes constitutes acceptance of the revised terms.

13. Contact Us

If you have any questions about these Terms and Conditions or need assistance with your order, please contact our customer support team. We are here to help and will respond to your inquiry as soon as possible.